Support
Questions, problems, and corrections — all handled by a real person.
Contact Us
Email hello@electricstate.app. We read everything and usually reply within a few days.
Electric State is a small team, so there is no phone queue and no ticket number — just email, and a person who answers it.
What We Can Help With
- Account and passport: sign-in trouble, check-ins, XP, badges, deleting your account.
- Tickets: orders, refunds, and transfers for anything bought through Electric State.
- Notifications: set-time reminders, on-sale alerts, and the weekly newsletter.
- Scene Index API: keys, plans, billing, and integration questions. Docs live at developer.electricstate.app.
- Partnerships and press: reach Casey directly at casey@electricstate.app.
Something Wrong in the Data?
Tell us. A wrong set time or a missing artist is a bug, and we would rather hear about it than have you work around it.
Set times are transcribed by hand from each festival’s own published schedule, so if a festival changes theirs after we have read it, ours can lag. Send the festival, the day, and what you are seeing, and we will fix it — corrections go live without an app update.
Assistants and Integrations
Electric State is available to AI assistants over the Model Context Protocol at api.electricstate.app/mcp. If a tool returns something wrong, include the question you asked and which assistant you asked it in.