Terms of Service

1. Acceptance

These Terms govern your use of the Electric State app and website at electricstate.app (the “Service”), operated by Electric State (“we,” “our,” or “us”). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

2. Your Account

You must be at least 13 years old to use Electric State. You are responsible for keeping your login credentials secure and for everything that happens under your account.

You may delete your account at any time at electricstate.app/account-deletion. We may suspend or terminate accounts that violate these Terms.

3. Tickets and Payments

Some events on Electric State sell tickets through the Service. Payments are processed by Stripe; we do not store your full card details. When you buy a ticket, your contract for admission is with the event organizer, not with Electric State. We act as a technology platform and ticketing agent.

Event organizers set their own refund, transfer, and entry policies. Unless stated otherwise at the point of sale, ticket sales are final. Organizers are responsible for the event taking place as advertised, including lineup changes, delays, cancellations, and venue conditions.

If an event is cancelled, refunds are handled by the organizer under their stated policy. We will pass on refund requests and assist where we can, but we are not the guarantor of the event.

4. Organizer Accounts

If you list events or sell tickets through Electric State, you additionally agree to provide accurate event information, to honor tickets sold, to comply with applicable law and venue requirements, and to Stripe's Connected Account Agreement. You are responsible for your own tax obligations. We may remove listings that are inaccurate, misleading, or unlawful.

5. Your Content

You retain ownership of reviews, ratings, comments, chat messages, photos, and other content you post. By posting, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content within the Service.

Don't post content that is unlawful, harassing, hateful, deceptive, infringing, or spam. We may remove content and restrict accounts at our discretion. Ratings and reviews must reflect genuine personal experience — fabricated or incentivized reviews are prohibited.

6. Acceptable Use

You agree not to:

• Scrape, crawl, or bulk-download data from the Service.
• Reverse engineer, disrupt, or attempt to gain unauthorized access to the Service.
• Resell tickets in violation of an organizer's terms or applicable law.
• Impersonate another person, artist, venue, or organizer.
• Use the Service to send unsolicited marketing.

7. Third-Party Services

The Service integrates with third parties, including Spotify, Apple, Google, and Stripe. Your use of those integrations is also governed by their own terms and privacy policies.

The Service uses YouTube API Services to show embedded videos. By using the Service you agree to be bound by the YouTube Terms of Service. Google's handling of data from the embedded player is described in the Google Privacy Policy.

If you connect your Spotify account, we import the artists you follow and your most-played artists in order to match them against event lineups. Content and data provided through that integration belong to Spotify and its licensors. Spotify does not sponsor, endorse, or certify Electric State. You can disconnect at any time, and disconnecting stops any further import.

Event and artist information may also come from public sources and event organizers. We make no warranty that third-party information is accurate or current.

Affiliate links. Some “Get Tickets” links send you to a ticketing partner — including Ticketmaster and the brands it operates, such as Front Gate Tickets, TicketWeb, and Universe — through a tracking link. If you buy after following one, we may earn a commission from that partner. The price you pay is the same either way, and a commission never affects whether or how an event is shown to you. Links that pay us are marked where they appear. Your purchase is made with the ticketing partner, not with us, and their terms, fees, and refund policy govern it.

8. Event Information

Lineups, dates, venues, prices, and taste-match scores shown in the Service are provided for discovery and may be incomplete, out of date, or wrong. Always confirm details with the organizer or official event page before making travel or purchase decisions.

8A. XP and the XP Shop

XP is a points system we award for activity in the Service — checking in at events, inviting friends, submitting events, voting, and similar actions. XP has no cash value, is not currency or property, cannot be purchased, sold, transferred, or exchanged for money, and may be adjusted or removed if it was earned through fraud, automation, self-referral, or other abuse of the Service.

The XP Shop lets you exchange XP for rewards we choose to offer, while supplies last. Some rewards carry additional requirements (for example a level or a number of verified check-ins), and rewards are limited to one of each per account unless stated otherwise. Physical rewards ship only to addresses in the United States; you are responsible for giving us a correct address. We may substitute a reward of similar or greater value, correct pricing errors, cancel an order and return the XP, or discontinue the shop or any reward at any time. XP redeemed for a reward is not returned once the reward has shipped. Redemptions are not purchases; no payment is made and no refund in money is available.

9. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the maximum extent permitted by law, Electric State will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or USD $100. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes

We may update these Terms from time to time. We'll update the “Last updated” date above, and material changes will be communicated in the app. Continued use after changes take effect constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Los Angeles County, California.

13. Contact

Questions? Email us at casey@electricstate.app, or write to Electric State, 888 S Olive St, Los Angeles, CA 90014.